Terms and Conditions
1. Where proofs are sent out they must be checked in all respect for example Layout - Text - Content - Punctuation - Spelling. The sign will be made as the agreed proof.
2.Prices and Tax. Payment must be sent with order. Card transactions are completed before work is started on the sign. The Credit cards accepted are VISA, MASTERCARD, VISA DELTA AND SOLO. International transactions are subject to the exchange rate on the date of transaction. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.
3.Dispatch Policy. While every effort will be made to ensure that all items shown are available to order we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
If we are unable to supply the goods required to your particular specifications,you will be notified as soon as possible after we receive your order,and you will be offered a full refund or an alternative.
You will be sent confirmation of your order within a few days, by email. It is the customer's responsibility to notify us of any errors or changes required within 2 days of receipt of confirmation.
It is the customer's responsibility to advise us of non-receipt of the confirmation.
Your receipt will specify an expected despatch date. If we are unable to despatch within the expected time frame, we will contact you with an estimated despatch date.
4.Colours,shapes and sizes. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
Also colour variations are likely to occur due to the nature of natural materials used.
Irregular shaped plaques, may vary slightly from the samples shown.
All sizes quoted are approximate.
It is the customers responsibility to advise us of any maximum or minimum dimensions at the time of order.
5.Cancellation and Returns. If your order is not manufactured to your instructions you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods,(please note that 'special' instructions must be given in writing and confirmed by us)If you need to return goods, please contact us beforehand, telling us that you are returning the goods and why.
Goods received damaged in transit will be replaced as soon as possible free of charge, to the same specifications as the original order.
Goods lost in transit will be remade to the same specifications as the original order. Missing items should be reported within 14 days.
Bespoke items cannot be refunded or credited.
It is very mportant not to sign a couriers ticket before checking the item. We cannot replace a damaged item, if you have already signed, that you received it in good condition. Damaged items must be reported within 48hrs either by email firstname.lastname@example.org or telephone - leave a message on 01769 560675.
Returns are made at the customers' expense, although we may waive this responsibility in certain circumstances.
We reserve the right to implement a £10 administration charge for orders cancelled by customer at any time prior to manufacture of that order. Orders can not be canceled once the manufacturing process has been started.
6.Confidentiality. All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties, but we reserve the right to pass on customer's contact numbers to parcel carriers in the event of delivery difficulties,unless specifically requested not to do so.All customer details are used only in accordance with the Data Protection Act.
7.Indemnity. You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
8.Jurisdiction. The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
9.Failed Deliveries. All orders whether 'Free delivery' or 'Charged for' delivery refer to an order being sent to a given address once only.
We reserve the right to request any subsequent delivery costs from the customer, if the item is returned to us due to failed delivery.
10.Consumer Rights. None of the above Terms and Conditions affects your statutory consumer rights.